Your Privacy Is Our Priority

1 Information Collection

We collect various types of information when you register an account and use services on nbajj. The purpose of collecting this information is to provide you with better service and to maintain the security of the platform.

1.1 Information You Provide Directly

When you open an account or use services on nbajj, the following information may be collected from you:

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• Identity document information (if required for verification)
• Financial information: bKash, Nagad, Rocket, or bank account numbers (for processing transactions)

1.2 Automatically Collected Information

When you browse the nbajj website, some technical information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Website browsing history and session information
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity information

2 Purpose of Using Information

We use the information collected under your privacy policy only for specific and legitimate purposes. nbajj never uses your personal information for unauthorized purposes.

• Account creation, verification, and management
• Processing financial transactions and ensuring security
• Improving platform service quality and providing a personalized experience
• Preventing fraud, money laundering, and other illegal activities
• Meeting legal obligations and resolving disputes
• Providing customer service and live chat support
• Informing you about relevant promotional offers and bonuses (subject to your consent)
• Ensuring responsible gaming and identifying problematic behavior

3 Data Protection and Security

The security of your personal information is nbajj's highest priority. We maintain multiple layers of security in line with the highest industry standards.

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmission between you and our servers is encrypted
• Password hashing — your password is never stored in plain text
• Firewall and anti-DDoS protection
• Regular security audits and vulnerability testing

3.2 Organizational Protection

• Only authorized personnel can access your personal information
• Strict confidentiality agreements are mandatory for all staff
• Data access logs are reviewed regularly

4 Sharing Information with Third Parties

nbajj does not sell your personal information to third parties for commercial purposes. However, limited information may be shared with trusted partners in specific circumstances.

4.1 Permitted Cases of Information Sharing

• Payment processors (bKash, Nagad, Rocket, banks) — minimum information necessary to process transactions
• Identity verification services — to complete the KYC process
• Technology infrastructure providers — server hosting and security services
• Law enforcement agencies — based on legal obligations or court orders

4.2 Cases Where Information Is Not Shared

• Disclosing your identity to advertisers or marketing agencies
• Selling data for commercial gain
• Providing information to any unnecessary third party without your consent

5 Cookies Policy

The nbajj website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.

5.1 Types of Cookies

• Essential cookies — required for the core functioning of the site (login sessions, etc.)
• Functional cookies — remember your language preferences and settings
• Analytics cookies — collect site usage statistics to help improve the service

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some website functions to not work properly.

6 Data Retention Period

We retain your personal information only for as long as necessary. Data may be kept for a defined period after your account is active and even after it is closed, as required by law.

• Account information — while the account is active and for the legally required period after closure
• Financial transaction records — for the period determined by financial regulations
• Communication history — for a limited period for dispute resolution and service improvement purposes
• After the required period, data is securely deleted or anonymized

7 Your Rights

As an nbajj user, you have certain important rights over your own personal information. We respect these rights and give you the opportunity to exercise them.

7.1 Right to Access Information

You can request from us at any time to find out what information we hold about you. This request is generally processed within 30 days.

7.2 Right to Correct Information

If there is any error in the information we hold about you, you can request a correction. This can be done through account settings or directly through the support team.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specific period.

7.4 Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes, such as opting out of marketing communications.

7.5 Right to Complain

If you have any concerns about how we use your information, you can contact our support team directly.

8 Protection of Minors' Information

nbajj is for users aged 21 and over only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has created an account, the relevant account and all associated information will be deleted immediately and any transactions will be cancelled.

9 International Data Transfers

Our servers and data processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the standards of this Privacy Policy are maintained there as well.

For any international data transfer, we ensure appropriate protective agreements and technical security measures so that your information remains under the highest level of protection.

10 Policy Changes

nbajj may update this Privacy Policy from time to time. If there are significant changes to the policy, we will publish a notice on the website and inform you via your registered email.

Continuing to use the service after updated policy is published will be considered as your agreement to the terms of the new policy. The date of the latest update will always be noted at the top of this page.

11 Contact

If you have any questions about this Privacy Policy or any requests regarding your personal information, please contact us:

We take any privacy-related complaints or concerns seriously. Our data protection team will handle your request promptly and effectively.